Sofort

Important

The Sofort system allows for a transaction to be processed for several days due to the different times when payers’ banks process wire transfers.

In general, most Sofort transactions are completed within 72 hours and the vast majority within 7 days, but a small percentage may take longer than one week to process.

Transactions that are awaiting completion are indicated with the AUTHORISED status. This status refers to transactions initiated and authorized by the payer but not yet settled by the payment operator.

Once ZEN receives the confirmation from the payment provider that the transaction has been successfully settled, the status changes to ACCEPTED. This status confirms that the transaction has been successfully processed and that the merchant shall be settled for it.

ZEN recommends to not complete orders if the payment has not yet reached ACCEPTED status, since an AUTHORISED transaction can become REJECTED if the payment failed.